NEIKE HAIR MELBOURNE Booking Policy

We are so excited to see you in the salon for your upcoming appointment and can’t wait to give you some well deserved TLC!

Due to the wait times for an appointment at NEIKE, we kindly ask all clients who book an appointment to be mindful if you must cancel by please providing at least 48 hours notice. 

If a cancellation is made with less than 48 hours notice, the cancellation fee will be applied.  

Please don’t forget to respond with YES to your confirmation message, or contact us on 0411 954 378 to reschedule.

We also have a health form relating to COVID-19 attached to your confirmation message, please ensure this is also filled in prior to your appointment. 

We can’t wait to see you soon!

Information

Confirmation text messages are sent to each client 4 days prior to the booked appointment, and the cancellation fee will be applied to ALL cancellations made within the 48 hour period to their scheduled appointment time.

Failure to pay your cancellation fee will affect future bookings as this will be flagged on our system and won’t let us secure your next booking until the payment is received.

If you have booked an appointment using our online booking system, and cancel within the 48 hour period/don’t show up to your appointment, the deposit paid will then be forfeited. This means the $50 cancellation fee mentioned in our confirmation message, will not be applied to you as your deposit amount is taken as cancellation fee.

If you have paid a deposit for your appointment, and cancel with at-least 48 hours notice, your deposit will be credited to your account for use towards another appointment or a retail purchase. This deposit will not be refunded.

If you need to cancel or make any changes to your appointment, please contact us on 0411954378 or via your confirmation message, not through social media.

A medical certificate may make you exempt from our cancellation policy.

These terms do not apply to bridal bookings, please refer to your booking form for bridal cancellations.